UTILIZATION OF ICT IN STUDENT RECORDS MANAGEMENT IN THE SCHOOL OF POSTGRADUATE STUDIES, AHMADU BELLO UNIVERSITY, ZARIA

Abstract

This study examined the utilization of Information and Communication Technology (ICT) in the management of student records in the School of Postgraduate Studies, Ahmadu Bello University. The study aimed to identify the ICT facilities available, determine the purposes for which the facilities were used, and examine the ICT facilities frequently utilized in managing student records. A quantitative research approach using descriptive survey design was adopted. The population comprised twenty-nine administrative staff involved in record management, and census sampling was used due to the small population size. Data were collected using structured questionnaires and analyzed using frequency counts and percentages. The findings revealed that computers and printers were the most available and frequently used ICT facilities, while scanners, storage devices, and e-mail facilities were less available. ICT facilities were mainly utilized for administrative tasks, record retrieval and access, communication, and e-payment activities. The study concluded that ICT significantly enhanced efficiency in student record management. The study recommended adequate provision of ICT facilities, staff training, and continuous monitoring of ICT systems for improved service delivery.