Information Needs and Experiences of Undergraduate Library Users in Relation to Artificial Intelligence: Evidence From Igbinedion University Okada, Edo State

Abstract

This study examined the needs and experiences of undergraduate library users in relation to artificial intelligence (AI) at Igbinedion University, Okada, Edo State. Specifically, the study investigated users’ level of awareness, usage, needs, experiences, perceptions, and challenges associated with AI-based library services. Primary sources of data collection were used through a structure questionnaire. Stratified sampling techniques was adopted. Data collected was analysed using frequency, percentages and one sample t- test. The findings revealed a high level of awareness and usage of AI, alongside a strong and statistically significant need for its integration into library services. This indicates that users widely recognize the importance of AI in enhancing library operations and service delivery. The study also showed that respondents have a positive experience and perception of AI-based library services; however, this was slightly lower than their level of need, suggesting a gap between user expectations and the current implementation of AI services. Additionally, while challenges associated with AI were identified, they existed at a moderate level and were not significant enough to outweigh the perceived benefits and demand for such services. The study concluded that AI-based library services are highly valued and widely accepted, with user demand exceeding both current experience and existing challenges. The study recommends increased investment in AI technologies and infrastructure, improved service quality and accessibility, enhanced training and digital literacy for both librarians and users, and strengthened efforts to address challenges such as system reliability, data privacy, and technical support. Continuous evaluation of user satisfaction and system performance is also essential to ensure that AI-based services effectively meet evolving user needs.